Health service operations management

Literature summary of the course of health service operations management at Erasmus University Rotterdam, part of the Health Care Management master program

Summary/notes of the lectures and working groups of the course: health service operations management. Master Healthcare Management.

Within this excel file, the correct calculations for the unit and process analyses are shown. Within the course, example questions are provided for the exam. With these calculations, the questions can be answered. Master Healthcare Management.

Summary of the mandatory literature of the course: health service operations management. Master Healthcare Management.

Well written, in depth summary

Hi, This document contains a summary of all the mandatory literature of HSOM. While I read literature, I always highlight the important things and make a summary of it so I have the main message of each article. This makes it a lot easier for me to learn for the exam. Sometimes I highlight something extra in red within the summary, to make sure I read those things extra well because I thought those were extra important :) I could only link 1 book, but ofcourse this summary also contains a summ...

Hi, in this document you'll find all the elaborations of the working groups, including the things the teacher said (in red) and the steps I took in all the excel assignments. So if you're struggling with excel, this will provide an excellent overview of which steps and formulaes you need to know. Goodluck with studying! xLaura

College notes on the subject of health service operations management (HSOM) at Erasmus University Rotterdam, part of the Health Care Management master program

Full summary of lectures and mandatory literature. Week 1: health service quality and value-based healthcare Week 2: unit operations management Week 3: process operations management - pathways and chains Week 4: variability, uncertainty & flexibility Week 5: continuous improvement, theory of constraints & six sigma Week 6: lean management Literature: • Bowers et al. (1994) • Ahaus (2018) • Fitzsimmons & Fitzsimmons: Chapter 6; Service Quality, pages 143-147 • Van Veen-Berkx et...